FAQs
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Frequently asked questions
How can I ask about my order?
Email jkbrotherstore@gmail.com with your order number.
What if my product arrives defective?
Contact us within 6 calendar days of delivery. Include your order number and photos or video showing the issue. See our Replacement & Refund Policy for full details.
What should I do for Open Box Delivery?
Inspect the package and item at handover. Ask the delivery partner to record visible damage, missing parts or an incorrect product before accepting the delivery.
Where can I find shipping information?
See our Shipping Information page or email us for help.