Replacement & Refund Policy
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Replacement policy
JK Brother Store accepts replacement requests only for products that arrive defective, damaged, or materially different from the item ordered. Requests must be submitted within 6 calendar days of delivery. This is a replacement policy, not a general change-of-mind return policy.
How to report a problem
- Contact us at jkbrotherstore@gmail.com within 6 calendar days of delivery.
- Include your order number, a clear description of the defect, and photos or video showing the product and packaging.
- For standard sealed deliveries, include a continuous unboxing video where available, showing the package seal and the issue. For Open Box Delivery orders, inspect the item at handover and ask the delivery partner to record visible damage, a missing item, or an incorrect product before accepting the delivery.
- Keep the original box, labels, accessories, manuals and invoice until the request is resolved.
Eligibility
We will review the evidence and confirm whether the item qualifies for replacement. Replacement is subject to verification and stock availability; if a replacement is unavailable, we will contact you about an appropriate resolution under applicable law.
Damage caused by misuse, accidents, unauthorised repairs, normal wear and tear, or issues reported after the 6-day window may not qualify. Change-of-mind requests and customer-selected size, colour or model mistakes are not covered by this limited replacement policy, except where applicable law requires otherwise.
Contact
Email: jkbrotherstore@gmail.com
This policy does not limit any consumer rights that cannot legally be excluded.