Refund policy
RETURN & REPLACEMENT POLICY
Welcome to JK Brother. We want you to love your purchase. If you receive an item that is damaged, defective, or incorrect, we are here to help make it right.
1. Damaged or Defective Items
- 6-Day Window: Report issues within 6 days of delivery.
- Unboxing Video Required: You must provide a clear unboxing video showing the damaged or defective item.
- Review Process: We will inspect the footage to approve a replacement.
- Free Replacement: Approved claims receive a replacement at no extra cost.
2. Eligibility Requirements
- Original Packaging: Items must remain in original packaging.
- Unused Condition: Products must be completely unworn and unwashed.
- No Video, No Replacement: We cannot process claims without visual proof.
3. Return Shipping & Fees
- No Direct Returns: Do not send items back to the manufacturer address on the package.
- Return Address: Contact customer support to receive the correct return warehouse address.
- Shipping Costs: Customers cover return shipping fees unless the item arrived damaged.
4. Non-Returnable Items
- Change of Mind: We do not offer refunds or replacements for buyers' remorse.
- Incorrect Address: No refunds are given if you input the wrong shipping address.
- Final Sale: Clearance, promotional items, and gift cards are non-refundable.
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To contact us regarding a return or replacement, please reach out to our customer support team with your order number and unboxing video.
Email: jkbrotherstore@gmail.com